AutoWatch™ is a unique customer service and marketing tool.  With this system, your customers will be able to literally "see" the progress of their vehicle repair through the internet and your interactive web site.

Each day, digital photos are uploaded and posted to your web site along with the latest vehicle repair status.  Your customers will check on their vehicle at home, work and the wee hours of the night.  Your shop is now open 24 hours a day!

Your customers will love this service!  They will tell their friends and family about your shop.  And since the repair status is available on-line, they don't need to call you as much.  Your incoming phone calls will drop substantially.

Insurance professionals love this service too.  Supplement approvals can be completed right through your web site.  Eliminating this delay will improve your cycle time.  Insurance companies will be impressed with your higher level of customer service and honesty in your business.

Looking for a way to stand out from the crowd?  The AutoWatch™ system will provide you with a unique marketing opportunity.  With AutoWatch™ installed, ask your prospective customers if the shop down the street will let them see their vehicle repair on-line.  Why not?  What are they hiding?  You just closed another sale.

There's more to this system than just photos, too.  It includes an Insurance program, an Internal Vehicle Tracking System, Marketing tools and more.  Continue browsing our web site to learn more.  If you have any questions, please give us a call at 877-977-6473.


Here's where the rubber meets the road.  Why should a shop install AutoWatch™?  Here are some of the most important reasons why:

  • You'll get more business.  Your customers are going to love this system and they'll tell their friends and family about it.  When they have an accident, your shop will be the first one that comes to mind.
  • You'll close more sales.  AutoWatch™ is a unique closing tool.  Ask your prospective customers if the shop down the street will let them see photos of their vehicle in the repair process.  Why not?  Are they hiding something?
  • Substantially reduce your incoming phone calls.   Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call.  Studies show that as many as 70% of incoming phone calls to a body shop are basic vehicle status questions.  Many of these will be eliminated.
  • Improve efficiency with email communication.  More of your customers will use email instead of the phone.  That means that your service Advisors will be able to better organize their time instead of constantly being interrupted by the phone.
  • Increase your customer's satisfaction and your CSI scores.  Your customers will love the AutoWatch™ system.  The system also includes a "pop-up" survey system.  In place of the fourth photo, your customer will be prompted to take a brief survey.  Why is this important?  This survey takes place while the vehicle is still in your shop.  If there is a problem, you can improve your customer's experience while you still have their vehicle.  This will increase your CSI scores.
  • Develop new Insurance company relationships.  Insurance companies will be impressed with your new level of customer service.  Many of our customers have reported new DRP relationships because of AutoWatch™.
  • Reduce Cycle Time.  Why should an Adjustor visit your shop and delay the repair for a supplement approval?  Instead, have them review the vehicle with the photos on your web site.  They don't need to visit your shop.
  • Manage your vehicle repair progress.  With our Internal Vehicle Management system, you'll be able to see the progress of all your vehicles at a glance.  If a vehicle has remained in repair process too long, you'll be alerted.
  • Build a high-traffic web site.  Most body shop web sites are a business card-on-line, with very little traffic.  With the AutoWatch™ system, your web site will have dynamic information that your customers want.  If you're part of a dealership, there's a very good chance that your web site will have more traffic than the dealership's main site.  A lot more.  Some of our customers are getting 2000 to 4000 visitors per month.  That's an average of 200 visitors per business day.
  • New marketing opportunities.  With AutoWatch, you'll have a unique tool that can be used in your radio, television, billboard and direct marketing efforts.  We'll help you develop new marketing materials too.
"We are so excited to see each photo progress picture. Communication is great."

Linda B

Nov 26, 2018

"Thank you for the picture updates - a great help for me knowing what is going on."

Todd P

Oct 04, 2018

"I really appreciate the commucation that I've been receiving about my truck."

Maggie D

Sep 03, 2018

"You guys are great. I love the daily updates you give me, and photos of the car. I'll never have another shop work on any of my cars again. You guys..."

Debra H

Aug 20, 2018

"Fantastic job of communicating while the work is in progress. Didn't have to make a single call. I am impressed with the efficiency!"

Richard A

Aug 14, 2018

"The photos of what is happening is also great. We never saw this kind of service before."

Ed S

Jun 26, 2018

"This was the best. kept me inform of the repair by email me pictures. wow!"

Rom B

Sep 24, 2017

"I really like your Auto Watch site."

Dennis W

Sep 16, 2017

"Really appreciate the updates and photos!"

Barbara A

Sep 16, 2017


AutoWatch User

Sep 13, 2017

"I really like this website informing me of the repairs"

Carol C

Sep 10, 2017

"I really liked the pictures of progress sent to me!"

Anthony P

Sep 10, 2017

"Pretty great to watch how quickly it gets done. "

Angela D

Sep 10, 2017

"This has been the most helpful, informative and respectful interaction I have ever had. Thanks for updates and time provided for my concerns/requests."

Debbie S

Sep 10, 2017

"Cool update service with texts, emails, and pictures!"

James S

Sep 09, 2017

"This has been a wonderful experience. I get updates from both nationwide and the body shop, I even got pictures during the process. I loved it, thank..."

Michele G

Sep 09, 2016

"I like how they text every day to till me how my car is doing."

Byron H

Sep 08, 2016

"Enjoy being able to see pictures of the work daily."

Gloria H

Sep 08, 2016

"Love the updates on the car and text messages to let me know where I stand."

Barbara L

Sep 07, 2016

"Fun to see pictures"

Timothy B

Sep 06, 2016

"Loved the photo updates, that was over the top service! "

Rebecca L

Sep 05, 2016

"I really appreciate and respect the photo updates shows a tremendous amount of respect and appreciation for the owner."

Blanca B

Sep 03, 2016

"I love how you send me updated photos as well as emails about my vehicle never had such great service before"

Samorn O

Sep 03, 2016

"This is the best customer service I have experieced in a very long time....THANK YOU."

Shari H

Sep 03, 2016

"Great way to keep your customer informed with pictures and progress."

Gabriel O

Sep 01, 2016

"I really like this service and seeing where my car is in the repair process."

Melissa D

Sep 01, 2016

"The AutoWatch picture updates are great in letting me see what is actually being done to repair my vehicle. Very nice touch in improving customer..."

Chelsea V

Sep 01, 2016

"I really like the AutoWatch feature."

Brandon C

Aug 27, 2016

"Like that they keep me updated everyday"

Michael H

Aug 27, 2016

"I enjoy being able to see the progress of the repair through status and picture updates. The kids love it too!"

Heather S

Aug 26, 2016

"kept me updated with pictures, that was very awesome and helpful."

Louetta F.

Aug 07, 2016

"The updated pictures are a nice feature."

Russ C

Aug 20, 2015

"I love the fact I get updates on my trucks progress."

Misty W

Aug 20, 2015

"Keeping me very informed so far."

Bowen G

Aug 19, 2015

"I like the progress pics. Thx."

Daniel G

Aug 19, 2015

"I am very impressed with the level of service I'm receiving and I love the photo updates. I will definitely recommend that my colleagues, family, and..."

Robert W

Aug 14, 2015

"It's been really great. I really appreciate the texts and emails I receive daily with pictures of what stage in the repair process my car is in...."

John Z

Aug 14, 2015

"Seeing my car as it is fixed is a great new experience. Plus you have been wonderful on communication."

Debra R

Aug 14, 2015

"Been away while repairs are being completed and you have done get job keeping me informed of repairs."

Vicki L

Aug 14, 2015

"Love the pictures!"

Susan T

Aug 08, 2015

"So far, not one bit of stress. I like the picture updates."

Rodney W

Aug 08, 2015

"This is online service is a great way to keep up with everything that is going on with my vehicle. Fortunately I haven't had much experience with..."

Curtis S

Aug 07, 2015

"with the photos you knew that you were getting full time attention to your repair job."

Walter M

Aug 07, 2015

"I like having the pictures sent showing progress on the work being performed. Nice added touch."

James M

Aug 07, 2015

"I really like the mobil updates on the status of my car."

Charles H

Jun 29, 2015

"I appreciate these updates very much."

Judy R

Jun 26, 2015

"I think it's a great idea to see the progress of your vehicle."

Cindy W

Jun 25, 2015

"I like the nationwideautowatch site, nice and easy to use. Thank you for the pics, very interesting."

Marcus H

Jun 25, 2015

"I will also recommend this auto shop and their daily photo updates via email and text messages shows that they care as well about the overall..."

Omar A

May 06, 2015

"Great initiave - an excellent way to keep customers updated!"


May 06, 2015