AutoWatch Reaches Vehicle Repair Tracking Milestone

SAN DIEGO (Dec. 6, 2011) – Audatex North America, Inc., the leading global provider of software and services to the automobile insurance claims processing and collision repair industry, announced today that AutoWatch, its web-powered repair tracking solution, has reached a key milestone with two million vehicles tracked via its online service.

Audatex AutoWatch is an innovative customer service solution for collision repair facilities. It allows vehicle owners to view the progress of their vehicle repairs via the web. Each day, digital photos are uploaded and posted to a repair facility website along with the latest vehicle repair status information. Vehicle owners can check on their vehicle at home or work, and at any time via the Internet.

By providing a communication channel for vehicle owners to get instant repair updates, AutoWatch substantially reduces incoming phone calls, improves cycle time and, ultimately, increases customer satisfaction. Through improved customer satisfaction, collision repair facilities can generate more referral business and strengthen their direct repair relationships.

“We live in an ever-connected world – instant, transparent and „anytime‟ access to information is fast becoming the norm. The collision repair industry is no exception, and over the years we have seen a growing demand for tools and solutions that connect repairers, vehicle owners and insurers easily and efficiently,” said Patrick Schmidlin, Vice President of Product Management, Audatex North America. “With AutoWatch, vehicle owners get accurate repair status information in an instant. Our patented technology allows repairers to easily upload actual photos of repairs in progress. Using technology to improve communication between stakeholders in the repair process is a key goal at Audatex, and we plan to continue our innovations in this area.”

According to Gordon Henderson, Director of AutoWatch, Audatex North America, the use of the AutoWatch solution has doubled in the last three years. “We are very pleased to see AutoWatch hit the two million mark this month in terms of the number of vehicles tracked. This is a clear indication that vehicle owners and repair facilities have embraced the idea of instant online repair updates. With AutoWatch, vehicle owners can choose to receive vehicle status updates with photos on the web, via email or text message, and can even share updates with friends via Facebook. We definitely see further growth for AutoWatch as more customers turn toward the online world for updates and information sharing.”

For more information on Audatex AutoWatch, please visit http://www.audatex.us/repair_facility_solutions/repair_tracking.aspx .

About Audatex North America, Inc. Audatex is the leading global claims solutions provider serving the automotive industry. Active today across six continents, Audatex provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive-related financial services and medical claims solutions markets. As part of the Solera group of companies, Audatex, AUTOonline, Explore, Market Scan, Sidexa, Informex, Inpart, ABZ, Hollander, HPI and IMS draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please refer to the Company's website at www.audatex.us.

Media Contact:
Vandana Mehra
Senior Product Marketing Manager
Vandana.Mehra@audatex.com
1-925-328-3918


Publish Date: Dec 06, 2011

Go Back
 
"This was the best. kept me inform of the repair by email me pictures. wow!"

Rom B

Sep 24, 2016

"I really like your Auto Watch site."

Dennis W

Sep 16, 2016

"Really appreciate the updates and photos!"

Barbara A

Sep 16, 2016

"Thanks"

AutoWatch User

Sep 13, 2016

"I really like this website informing me of the repairs"

Carol C

Sep 10, 2016

"I really liked the pictures of progress sent to me!"

Anthony P

Sep 10, 2016

"Pretty great to watch how quickly it gets done. "

Angela D

Sep 10, 2016

"This has been the most helpful, informative and respectful interaction I have ever had. Thanks for updates and time provided for my concerns/requests."

Debbie S

Sep 10, 2016

"Cool update service with texts, emails, and pictures!"

James S

Sep 09, 2016

"This has been a wonderful experience. I get updates from both nationwide and the body shop, I even got pictures during the process. I loved it, thank..."

Michele G

Sep 09, 2016

"I like how they text every day to till me how my car is doing."

Byron H

Sep 08, 2016

"Enjoy being able to see pictures of the work daily."

Gloria H

Sep 08, 2016

"Love the updates on the car and text messages to let me know where I stand."

Barbara L

Sep 07, 2016

"Fun to see pictures"

Timothy B

Sep 06, 2016

"Loved the photo updates, that was over the top service! "

Rebecca L

Sep 05, 2016

"I really appreciate the commucation that I've been receive about my truck."

Maggie D

Sep 03, 2016

"Thank you for the picture updates - a great help for me knowing what is going on"

Todd P

Sep 03, 2016

"I really appreciate and respect the photo updates shows a tremendous amount of respect and appreciation for the owner."

Blanca B

Sep 03, 2016

"I love how you send me updated photos as well as emails about my vehicle never had such great service before"

Samorn O

Sep 03, 2016

"This is the best customer service I have experieced in a very long time....THANK YOU."

Shari H

Sep 03, 2016

"Great way to keep your customer informed with pictures and progress."

Gabriel O

Sep 01, 2016

"I really like this service and seeing where my car is in the repair process."

Melissa D

Sep 01, 2016

"The AutoWatch picture updates are great in letting me see what is actually being done to repair my vehicle. Very nice touch in improving customer..."

Chelsea V

Sep 01, 2016

"I really like the AutoWatch feature."

Brandon C

Aug 27, 2016

"Like that they keep me updated everyday"

Michael H

Aug 27, 2016

"I enjoy being able to see the progress of the repair through status and picture updates. The kids love it too!"

Heather S

Aug 26, 2016

"kept me updated with pictures, that was very awesome and helpful."

Louetta F.

Aug 07, 2016

"The updated pictures are a nice feature."

Russ C

Aug 20, 2015

"You guys are great. I love the daily updates you give me, and photos of the car. I'll never have another shop work on any of my cars again. You guys..."

Debra H

Aug 20, 2015

"I love the fact I get updates on my trucks progress."

Misty W

Aug 20, 2015

"Keeping me very informed so far."

Bowen G

Aug 19, 2015

"I like the progress pics. Thx."

Daniel G

Aug 19, 2015

"Fantastic job of communicating while the work is in progress. Didn't have to make a single call. I am impressed with the efficiency!"

Richard A

Aug 14, 2015

"I am very impressed with the level of service I'm receiving and I love the photo updates. I will definitely recommend that my colleagues, family, and..."

Robert W

Aug 14, 2015

"It's been really great. I really appreciate the texts and emails I receive daily with pictures of what stage in the repair process my car is in...."

John Z

Aug 14, 2015

"Seeing my car as it is fixed is a great new experience. Plus you have been wonderful on communication."

Debra R

Aug 14, 2015

"Been away while repairs are being completed and you have done get job keeping me informed of repairs."

Vicki L

Aug 14, 2015

"Love the pictures!"

Susan T

Aug 08, 2015

"So far, not one bit of stress. I like the picture updates."

Rodney W

Aug 08, 2015

"This is online service is a great way to keep up with everything that is going on with my vehicle. Fortunately I haven't had much experience with..."

Curtis S

Aug 07, 2015

"with the photos you knew that you were getting full time attention to your repair job."

Walter M

Aug 07, 2015

"I like having the pictures sent showing progress on the work being performed. Nice added touch."

James M

Aug 07, 2015

"I really like the mobil updates on the status of my car."

Charles H

Jun 29, 2015

"The photos of what is happening is also great. We never saw this kind of service before."

Ed S

Jun 26, 2015

"I appreciate these updates very much."

Judy R

Jun 26, 2015

"We are so excited to see each photo progress picture. Communication is great."

Linda B

Jun 26, 2015

"I think it's a great idea to see the progress of your vehicle."

Cindy W

Jun 25, 2015

"I like the nationwideautowatch site, nice and easy to use. Thank you for the pics, very interesting."

Marcus H

Jun 25, 2015

"I will also recommend this auto shop and their daily photo updates via email and text messages shows that they care as well about the overall..."

Omar A

May 06, 2015

"Great initiave - an excellent way to keep customers updated!"

Wess

May 06, 2015