Audatex Delivers Collision Repair Tracking App to the iPhone

SAN DIEGO - Dec. 18, 2012 - Audatex North America, Inc. (Audatex), a wholly owned subsidiary of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry, today launched a new iPhone app for AutoWatch, its web-powered repair tracking solution. The new app follows the July introduction of an AutoWatch Android app and is available now as a free download to all AutoWatch customers via iTunes and the iPhone App Store.

AutoWatch gives collision repair facilities a proven way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily to upload and post digital photos and the latest vehicle repair status information to an interactive website, keeping customers up to date through completion of the job.

 

Now, repair facilities can upload this same repair status information quickly and conveniently via their iPhones " whether theyre away from the office or working on the shop floor.  At the same time, vehicle owners can choose to receive AutoWatch vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook.

 

With both Android and iPhone apps now available for AutoWatch, were covering every corner of the smart phone market in order to give shops all the options they need to connect more effectively with vehicle owners, said Gordon Henderson, Vice President, Collision Repair Services, Audatex North America. Better communication not only leads to an improved claim experience, but also translates into more referral business as well as stronger DRP relationships.

 

Hundreds of AutoWatch users are now taking advantage of the mobile apps to issue instant repair updates from their smart phones, according to Henderson. 

 

I really like the ease and convenience of the AutoWatch iPhone App, said Greg James, Manager of Rick Warner Body Shop in Salt Lake City, Utah. Having AutoWatch in my pocket on my phone has certainly helped me keep my customers better informed of their repair status.

 

Henderson added, The mobile apps are taking off as AutoWatch has been proven to reduce incoming customer phone calls, compress cycle times and, ultimately, increase customer satisfaction.

 

For more information on AutoWatch, please visit http://audatex.us/product.asp?PageID=zTracking_Repair_Facility.

 

About Audatex
Audatex is a wholly owned subsidiary of Solera Holdings, Inc.  Solera is the leading global claims solutions provider serving the automotive industry. Audatex branded products are sold in six continents. Solera provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive-related financial services and medical claims solutions markets. As part of the Solera group of companies, the Audatex, AUTOonline, Explore, Market Scan, Sidexa, Informex, Inpart, ABZ, Hollander, HPI and IMS companies all draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please visit our website at
www.audatex.us.

 

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Media Contact:

Rob Jensen

Director, Marketing

Tel: 858-946-1691

Cell: 858-432-8583

Rob.jensen@audatex.com

Audatex, a Solera Company


Publish Date: Dec 18, 2012

Go Back
 
"This was the best. kept me inform of the repair by email me pictures. wow!"

Rom B

Sep 24, 2016

"I really like your Auto Watch site."

Dennis W

Sep 16, 2016

"Really appreciate the updates and photos!"

Barbara A

Sep 16, 2016

"Thanks"

AutoWatch User

Sep 13, 2016

"I really like this website informing me of the repairs"

Carol C

Sep 10, 2016

"I really liked the pictures of progress sent to me!"

Anthony P

Sep 10, 2016

"Pretty great to watch how quickly it gets done. "

Angela D

Sep 10, 2016

"This has been the most helpful, informative and respectful interaction I have ever had. Thanks for updates and time provided for my concerns/requests."

Debbie S

Sep 10, 2016

"Cool update service with texts, emails, and pictures!"

James S

Sep 09, 2016

"This has been a wonderful experience. I get updates from both nationwide and the body shop, I even got pictures during the process. I loved it, thank..."

Michele G

Sep 09, 2016

"I like how they text every day to till me how my car is doing."

Byron H

Sep 08, 2016

"Enjoy being able to see pictures of the work daily."

Gloria H

Sep 08, 2016

"Love the updates on the car and text messages to let me know where I stand."

Barbara L

Sep 07, 2016

"Fun to see pictures"

Timothy B

Sep 06, 2016

"Loved the photo updates, that was over the top service! "

Rebecca L

Sep 05, 2016

"I really appreciate the commucation that I've been receive about my truck."

Maggie D

Sep 03, 2016

"Thank you for the picture updates - a great help for me knowing what is going on"

Todd P

Sep 03, 2016

"I really appreciate and respect the photo updates shows a tremendous amount of respect and appreciation for the owner."

Blanca B

Sep 03, 2016

"I love how you send me updated photos as well as emails about my vehicle never had such great service before"

Samorn O

Sep 03, 2016

"This is the best customer service I have experieced in a very long time....THANK YOU."

Shari H

Sep 03, 2016

"Great way to keep your customer informed with pictures and progress."

Gabriel O

Sep 01, 2016

"I really like this service and seeing where my car is in the repair process."

Melissa D

Sep 01, 2016

"The AutoWatch picture updates are great in letting me see what is actually being done to repair my vehicle. Very nice touch in improving customer..."

Chelsea V

Sep 01, 2016

"I really like the AutoWatch feature."

Brandon C

Aug 27, 2016

"Like that they keep me updated everyday"

Michael H

Aug 27, 2016

"I enjoy being able to see the progress of the repair through status and picture updates. The kids love it too!"

Heather S

Aug 26, 2016

"kept me updated with pictures, that was very awesome and helpful."

Louetta F.

Aug 07, 2016

"The updated pictures are a nice feature."

Russ C

Aug 20, 2015

"You guys are great. I love the daily updates you give me, and photos of the car. I'll never have another shop work on any of my cars again. You guys..."

Debra H

Aug 20, 2015

"I love the fact I get updates on my trucks progress."

Misty W

Aug 20, 2015

"Keeping me very informed so far."

Bowen G

Aug 19, 2015

"I like the progress pics. Thx."

Daniel G

Aug 19, 2015

"Fantastic job of communicating while the work is in progress. Didn't have to make a single call. I am impressed with the efficiency!"

Richard A

Aug 14, 2015

"I am very impressed with the level of service I'm receiving and I love the photo updates. I will definitely recommend that my colleagues, family, and..."

Robert W

Aug 14, 2015

"It's been really great. I really appreciate the texts and emails I receive daily with pictures of what stage in the repair process my car is in...."

John Z

Aug 14, 2015

"Seeing my car as it is fixed is a great new experience. Plus you have been wonderful on communication."

Debra R

Aug 14, 2015

"Been away while repairs are being completed and you have done get job keeping me informed of repairs."

Vicki L

Aug 14, 2015

"Love the pictures!"

Susan T

Aug 08, 2015

"So far, not one bit of stress. I like the picture updates."

Rodney W

Aug 08, 2015

"This is online service is a great way to keep up with everything that is going on with my vehicle. Fortunately I haven't had much experience with..."

Curtis S

Aug 07, 2015

"with the photos you knew that you were getting full time attention to your repair job."

Walter M

Aug 07, 2015

"I like having the pictures sent showing progress on the work being performed. Nice added touch."

James M

Aug 07, 2015

"I really like the mobil updates on the status of my car."

Charles H

Jun 29, 2015

"The photos of what is happening is also great. We never saw this kind of service before."

Ed S

Jun 26, 2015

"I appreciate these updates very much."

Judy R

Jun 26, 2015

"We are so excited to see each photo progress picture. Communication is great."

Linda B

Jun 26, 2015

"I think it's a great idea to see the progress of your vehicle."

Cindy W

Jun 25, 2015

"I like the nationwideautowatch site, nice and easy to use. Thank you for the pics, very interesting."

Marcus H

Jun 25, 2015

"I will also recommend this auto shop and their daily photo updates via email and text messages shows that they care as well about the overall..."

Omar A

May 06, 2015

"Great initiave - an excellent way to keep customers updated!"

Wess

May 06, 2015