AutoWatch

Each day, digital photos are uploaded and posted to your web site along with the latest vehicle repair status.  Your customers will check on their vehicle at home, work and the wee hours of the night.  Your shop is now open 24 hours a day!

Your customers will love this service!  They will tell their friends and family about your shop.  And since the repair status is available on-line, they don't need to call you as much.  Your incoming phone calls will drop substantially.

Insurance professionals love this service too.  Supplement approvals can be completed right through your web site.  Eliminating this delay will improve your cycle time.  Insurance companies will be impressed with your higher level of customer service and honesty in your business.

Looking for a way to stand out from the crowd?  The AutoWatch™ system will provide you with a unique marketing opportunity.  With AutoWatch™ installed, ask your prospective customers if the shop down the street will let them see their vehicle repair on-line.  Why not?  What are they hiding?  You just closed another sale.

There's more to this system than just photos, too.  It includes an Insurance program, an Internal Vehicle Tracking System, Marketing tools and more.  Continue browsing our web site to learn more.  If you have any questions, please give us a call at 877-977-6473.

BENEFITS

• You'll get more business.  Your customers are going to love this system and they'll tell their friends and family about it.  When they have an accident, your shop will be the first one that comes to mind.
    
• You'll close more sales.  AutoWatch™ is a unique closing tool.  Ask your prospective customers if the shop down the street will let them see photos of their vehicle in the repair process.  Why not?  Are they hiding something?
   
• Substantially reduce your incoming phone calls.   Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call.  Studies show that as many as 70% of incoming phone calls to a body shop are basic vehicle status questions.  Many of these will be eliminated.
   
• Improve efficiency with email communication.  More of your customers will use email instead of the phone.  That means that your service Advisors will be able to better organize their time instead of constantly being interrupted by the phone.
   
• Increase your customer's satisfaction and your CSI scores.  Your customers will love the AutoWatch™ system.  The system also includes a "pop-up" survey system.  In place of the fourth photo, your customer will be prompted to take a brief survey.  Why is this important?  This survey takes place while the vehicle is still in your shop.  If there is a problem, you can improve your customer's experience while you still have their vehicle.  This will increase your CSI scores.
   
• Develop new Insurance company relationships.  Insurance companies will be impressed with your new level of customer service.  Many of our customers have reported new DRP relationships because of AutoWatch™.
   
• Reduce Cycle Time.  Why should an Adjustor visit your shop and delay the repair for a supplement approval?  Instead, have them review the vehicle with the photos on your web site.  They don't need to visit your shop.
   
• Manage your vehicle repair progress.  With our Internal Vehicle Management system, you'll be able to see the progress of all your vehicles at a glance.  If a vehicle has remained in repair process too long, you'll be alerted.
   
• Build a high-traffic web site.  Most body shop web sites are a business card-on-line, with very little traffic.  With the AutoWatch™ system, your web site will have dynamic information that your customers want.  If you're part of a dealership, there's a very good chance that your web site will have more traffic than the dealership's main site.  A lot more.  Some of our customers are getting 2000 to 4000 visitors per month.  That's an average of 200 visitors per business day.
   
• New marketing opportunities.  With AutoWatch, you'll have a unique tool that can be used in your radio, television, billboard and direct marketing efforts.  We'll help you develop new marketing materials too.