AutoWatch® is a unique customer service and marketing tool.

With this system, your customers will be able to literally "see" the progress of their vehicle repair through the Internet and your interactive web site. Each day, digital photos are uploaded and posted to your web site along with the latest vehicle repair status. Your customers will check on their vehicle at home, work and the wee hours of the night. Your shop is open 24 hours a day!

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Mobile App

The AutoWatch Mobile App has just been released. Update repair status and send photos from your mobile device.

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A unique and in-depth approach to improving collision repair quality through coaching and mentoring.

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"This has been a great experience. I love all the e-mail updates with the pictures."

Jona P

Feb 27, 2014

"I appreciate the photographic updates and the detailed list of steps to complete repairs."

Peter P

Feb 27, 2014

"Surprisingly simple. Completely stress free!"

Jeffrey B

Feb 27, 2014

"I really like the pictures you send out on the progress of the vehicle."

Dave C

Feb 26, 2014

"This is great service! I really appreciate the attention to detail."

Ann C

Feb 26, 2014

"I like being updated every day as you do. Thanks"

Michael K

Feb 26, 2014

"This is actually greater then what I was expecting."

Paul S

Jan 31, 2014

"Thank you for everything! I felt like I made daily "trips" to visit the progress of the repairs. What a great convenience for your..."

David E

Jan 30, 2014

"The constant updates were prompt and put my mind at ease, and all the staff I encountered were professional and courteous. I wont have to think twice..."

Robert F

Jan 30, 2014

"EXCELLENT status updates!"

Paul Y

Jan 30, 2014

"nice to be able to follow the process. Not being left in the dark."

Jacob S

Jan 27, 2014

"I really like the auto watch. Thanks!"

Peggy B

Jan 25, 2014

"Love the AutoWatch feature, with regular updates/photos on my car! YOU GUYS ARE AWESOME!"

Carol B

Jan 24, 2014

"The internet definitely allowed us, the customer to appreciate the repair process better. Thank you for a great job well done."

Alex O

Jan 18, 2014

"I like the chance to see the progress as it happens. This is wonderful! Everything seems to be on schedule."

Brenda B

Jan 17, 2014

"I have never experienced anything like this! A very very pleased customer."

Capricia A

Jan 17, 2014

"Loved watching the daily repair progress! Thank you!"


Jan 17, 2014

"I love the email updates!"

Tiffany M

Jan 10, 2014

"The internet service is great. Didn't expect it - we didn't have to bother you w/phone calls - you told us what was what & where the work was at...."

Dennis S

Jan 09, 2014

"I love the feature on AutoWatch with watching the car being repaired step by step and having a comfort of when it will be completed."

Stewart S

Jan 07, 2014

"Great service. Wonderful job on the repair, and the online communication was an unbelievable help. I was able to track the status at all times."

Judy E

Jan 07, 2014

"This photo communications is a terrific idea!"

Kenneth A

Jan 07, 2014

"Awesome! Keeps me super updated, I feel great about my car being there."

Megan L

Jan 06, 2014

"The step by step auto watch is the best customer service I could ask for."

Mary T

Jan 04, 2014

"The pictures you are providing me to show the progress of repairs are great!!! I really like to see them and I appreciate it. Thank you very much!!!"

Dennis A

Jan 03, 2014

"So far things have been going well. I have been kept informed via e mail and phone on the progress of my car."

Carol V

Jan 03, 2014

"Visual monitoring of repair process-priceless"

Leonard W

Dec 31, 2013

"I like the ability to view my car repair step by step through photos and my email."

Latisha O

Dec 31, 2013

"The ability to view the progress of my car repair is awesome...great service."

Catherine P

Dec 31, 2013

"Really enjoy the convenience of looking online to see what the status of my vehicle is and the customer service is excellent"

Blake H

Dec 30, 2013

"Love this update - awesome idea!!"

Kim C

Dec 24, 2013

"Really enjoyed the daily updates with pictures."

Lisa D

Dec 23, 2013

"The pictures that they sent during the repair process were very reassuring, we could see how the process was going."

Jeffrey B

Dec 22, 2013

"I'm very impressed with your organization's approach to helping the customer understand and be involved with this process. Thank you for this service!"

Thomas D

Dec 21, 2013

"I received the best service I've ever had anywhere."

March A

Dec 21, 2013

"Love the photos."

Angela B

Dec 07, 2013

"Keeping me updated very well the way things are going...."

Bobbi F

Dec 07, 2013

"it was very nice to see the daily progress. I was very happy with everything they have done. I would recomend them to anyone!"

Karrie K

Dec 04, 2013

"I have recommended and told others about your fantastic service."

Amy D

Dec 04, 2013

"I'm so impressed with your service! With keeping me up to date of the status is fantastic..."

Elizabeth L

Dec 03, 2013

"Love my email updates regarding my car's repair progress also. Just one more reason I love Nationwide!"

Kevin D

Dec 01, 2013

"It's been way above my expectations. Thank you"

Diane S

Nov 30, 2013

"I am glad I am receiving the updates picture by picture!! This is a great idea and has helped calm my nerves to know everything is in order!! Thanks!!"

Shambre K

Nov 29, 2013

"The attitude, friendliness and cleanliness of the Abra location was beyond any expectation. The entire process was flawless and painless.Kudos!"

David A

Nov 26, 2013

"It has taken a bit longer than we expected but the repair shop has kept us updated."

Kim O

Nov 26, 2013

"The Ann Arbor location's staff was professional and competent - I am a satisfied customer."

AutoWatch User

Nov 26, 2013

"thanks for all your help. Marilyn"

Marilyn, Kistler

Nov 26, 2013


AutoWatch User

Nov 26, 2013

"keeping us informed every step of the way."

Anna M

Nov 19, 2013

"I like the fact that I can look at the pics for updates on the progress of my car"

Edwin M

Nov 17, 2013